Green Qual provide green deal advisor and green deal training courses specialising in the delivery of nationally recognised qualifications.
Green Deal Training | Booking and Cancellation Conditions

Green Qual - Booking and cancellation terms and conditions


For Classroom based training - Cancellations that are made at least 28 days before the course start date will receive back their course fee (less the non-refundable deposit of 20% of the full course fee, or 50% of the full course fee for bespoke in-house training  bookings). Cancellations of less than 28 clear days, failure to attend without prior notification, candidates asked to leave due to disruptive/unsuitable behaviour, or candidates leaving after attending part of the course will not be refunded. Deposits are strictly non-refundable in all cases.

If you have to cancel your booking, please notify Green Qual in writing. These conditions will not apply if the training event is postponed or cancelled by Green Qual or any of our accredited training centres. Green Qual may allow you to transfer course dates (or re-arrange dates for bepsoke in-house courses) if you are unable to attend your chosen date due to unforeseen circumstances. This will be assessed on a case by case basis.

For Distance Learning Courses - Distance learning courses are completely non-refundable once access has been provided to the training materials. Distance learning training course fees also incorporate a 20% non-refundable deposit. Deposits are strictly non-refundable, even if access to the training materials has not yet been provided at the time of candidate cancellation.


Time restrictions

In order to ensure that all candidates progress through training and assessment processes within a reasonable timeframe, time restrictions apply to all course / qualification types - this is a maximum of 4 months from the date of booking (or 3 months for the Level 3 Certificate in Domestic Energy Assessment). Please refer to your Green Qual Learner Agreement for specific details (where applicable). Where the qualification / training is delivered by one of our external third party accredited training centres, the full qualification / course must be completed within 4 months of booking, or as specified in the accredited training centre's Learner Agreement, whichever is the sooner. If you are unable to complete the course within this timeframe then you must contact Green Qual in writing immediately informing us about the circumstances as to why this is not possible. Candidates who do not adhere to these conditions will automatically be removed from their course and will not be entitled to any further training or assessment support or refund. A re-registration fee of up to £495+VAT will be charged for candidates wanting to continue the qualification after this period. Any portfolios stored at the trainer’s premises will be held for 1 year. If candidates want portfolio work returned then a postal charge fee of £20.00 + Vat applies. Candidates can collect portfolio work.


Course evidence (for ABBE, EDI or C&G based qualifications)

All evidence submitted for assessment must be entirely your own work. If there is any suggestion that the evidence provided is not authentic, Green Qual will undertake an investigation. If it is found that the evidence submitted by you is not your personal and original work, then your participation in the programme will be terminated. In such circumstances there will be no refund of any fees.

If any additional evidence is required for submission within your portfolio (as requested by the Assessor, Internal or External Verifier) because you have failed to provide sufficient evidence to meet any of the performance criteria, a charge of £60 + VAT will be made per additional piece of evidence requiring assessment.


Changes to the programme and registration fees (for ABBE, EDI or C&G based qualifications)

Some courses are subject to an ABBE, EDI, or G&G exam and registration fee of up to £290 +VAT for level 3 courses or £410 + VAT for level 4 courses. For level 3 Green Deal qualifications a £230 fee will be applied in all cases (no matter which awarding body is used). These fees are sometimes incorporated within the initial training fee - please check the details of the specific course you are booking on in the event that they are charged separately. If this exam and/or registration fee is included, it will also be indicated on this invoice. Where not included (to enable candidates to spread the cost), this fee will become due upon commencing the assessment process.

The registration and examination fee incorporates one examination sitting (where an exam is applicable to the qualification). If you are required to re-sit the awarding body external examination there will be an additional charge of £50+VAT per re-sit. Examination and registration fees are non-refundable, including circumstances where these services have not been utilised. Candidates will not be registered until they have demonstrated adequate progress towards achieving the qualification. Fees do not include the costs of travel or accommodation incurred by you in attending training courses (where applicable), or any costs incurred whilst training via distance learning, such as telephone or postage costs. These costs are your responsibility alone. Where the training and assessment is delivered by one of our external accredited training centre partners you will be supplied with that centre’s policies and procedures and assessment criteria direct from that centre, which you must adhere to.

The National Occupational Standards (NOS) issued by the relevant Sector Skills Council may be updated periodically. Programmes are based on the NOS as described in the relevant marketing material. Green Qual cannot guarantee that the training programme will comply with any future version of the NOS and accordingly shall not be liable to refund fees or for any other losses suffered by you as a consequence. Following the training course it is your responsibility to keep up-to-date with any relevant area/aspect related to energy assessing and the energy industry.

Green Qual will accept no responsibility for any losses incurred in the event of any changes to Government legislation or policy or any changes resulting from decisions by awarding bodies of the Qualifications and Curriculum Authority.

The literature supplied in our web site, brochures or verbally is for information purposes only and we ask all candidates who are enrolling onto a course to undertake their own research and satisfy themselves that this course is suitable for their needs and that they understand the level of commitment required to complete the specific course / qualification. Green Qual makes no claims to the amount of work that is available and cannot be responsible for competition levels, changes in fees, energy performance certificate prices or any other factors which may affect you in the future.

The time taken to fully complete each course will vary depending on the candidate’s ability and available time to complete course modules. Average times can be provided, but these are for guidance purposes only. Please refer to the relevant awarding body qualification handbook, which can be found on the awarding body’s website, our website, and is usually also provided as part of the introduction materials we supply.

Some Green Qual training courses and assessment services are delivered by our third party accredited network of specialist training providers. The most suitable provider will be selected based on your location, training needs and available dates, to ensure total convenience. Green Qual reserves the right to change a candidate’s centre at any given time and / or qualification awarding body.

To enable you to complete the training programme (whether distance learning or classroom based), it is essential that you have access to an email account, the internet and Skype. It is your responsibility to ensure you have compatible equipment and software, Green Qual is not liable for any expenses incurred in the acquiring of this equipment.


Admission to a membership scheme, accreditation scheme or similar

Undertaking a programme does not in itself guarantee admission to any membership scheme such as an accreditation/certification scheme for energy assessors, green deal advisors, or similar. No refund of any fees paid by you for training and assessment will be available should you be refused membership of any such scheme for any reason.

Candidates are recommended to investigate the entry requirements for membership of any scheme that they wish to join and establish their suitability for membership. In particular candidates should investigate the costs of joining such a scheme and any requirements that a scheme may have for establishing that members are deemed “fit and proper” persons. It is standard practice for schemes to require you to undergo and pass a Criminal Records Bureau (CRB) check.



The full extent of Green Qual arising from any breach of its obligations to you under these Terms or otherwise in connection with any programme shall be limited to the amount of any fee paid by you to Green Qual for the programme. Green Qual shall not be held liable for any loss of profits, indirect, special or other consequential or incidental damage, whether foreseeable or not, arising out of any breach of its obligations to you under these Terms or otherwise in connection with the programme. Nothing within these terms will take precedence over any governing laws (e.g. where applicable, the Cancellation terms will not apply during any legally required ‘cooling off’ periods under distance selling regulations, unless the candidate has commenced the course).


Copyright and intellectual property

Copyright on all training material and training methodology remains with Green Qual, except where copyright exists with a third party supplier to Green Qual. You agree that you will not copy or resell any training material or training methodology that you may be given by Green Qual during your programme.


Privacy statement

Green Qual may collect and store information about the persons who visit this web site in accordance with the Data Protection Act 1998. This information may include, but will not necessarily be limited to, details such as name, address, telephone number, fax number, e-mail address etc. Green Qual may use this information for contact purposes in respect of its products and services, especially in situations where the visitor has registered to receive notification of new property instructions and other marketing material.

Green Qual may also collect and store information about visitors to this web site in order to improve its products and services and to assist in the future development of on-line facilities. Green Qual will not make available to third parties, for any purposes, information relating to users of this web site without express permission to do so or where required so to do under English law.
Information relating to users of this web site will be deleted on receipt of a written request for its removal.

Visitor information stored on this site is password protected against misuse or modification. Whilst Green Qual is unable to guarantee the effectiveness of these measures, the company will take all reasonable precautions to protect the integrity of the information provided.

General Terms & Conditions

Green Qual make every effort to ensure that the website is regularly updated. However, you are advised to check the current availability of any course listed here with a member of our staff.

Special offers on this website may be subject to terms & conditions. Although we endeavour to ensure that any main terms & conditions are quoted alongside the offer, you are advised to check with a member of staff for full details.

All intellectual property rights in this site (including all database rights, logos, service marks, trading names, text, graphics, code, files and links) belong to us or our licensor(s). You may download material from this site for the sole purpose of using this site. However, you must not copy, transmit, modify, republish, store (in whole or in part), frame, pass-off or link to any material or information on or downloaded from this site without our prior written consent.
This site contains links to websites operated by third parties. We have no control over their individual content. We therefore make no warranties or representations as to the accuracy or completeness of any of the information appearing in relation to any linked websites. The links are for your convenience only. We do not recommend any products or services advertised on those websites. If you decide to access any third party website linked from this site, you do so at your own risk.

We may from to time to time change the content of this site or suspend or discontinue any aspect of this site, which may include your access to it. Subject to our notifying you to the contrary, any amendments or new content to this site will be subject to these terms.

Green Qual shall have no liability for any external factors beyond the company’s control, including but not limited to changes in Government or Legislation, which have a detrimental effect on the Energy Performance or related industries.

Jurisdiction for use
This site is intended for use only by those who can access it from within the UK.

Governing law
This site is governed by the laws of the country of the UK within which you reside and any dispute or action arising out of this site shall be determined in accordance with such laws.

If you believe any information on this site is inaccurate or have any suggestions on how the content of this site could be improved please contact us at [email protected] . If you have questions on a particular product or service please use the contact details shown for that product or service.

We will update the content of this notice from time to time. Please ensure that you visit this page regularly and refresh your browser to ensure your information is up to date. E&OE.

Customer responsibility
It is your responsibility to ensure that your computer is virus protected. Green Qual accepts no responsibility for any loss you may suffer as a result of accessing or downloading information from this site.

Accuracy and Validity of Information
Whilst we take all reasonable steps to ensure that the information contained within these pages is accurate and up-to-date, it is nonetheless supplied on an "as is" basis and accordingly we do not accept any liability for any errors or omissions. If you are in any doubt as to the validity of information made available within these pages, we recommend you seek verification by contacting us.

Whilst we take all reasonable steps to ensure this website is always accessible we will not be held liable if, for any reason, the website is unavailable for any period (including situations where this may effect access to training materials). We may also have to suspend access to the website for routine or emergency updates and maintenance but we will endeavour to keep any disruption to a minimum. In addition we cannot warrant that this website will be free of viruses or defects of any description and we will not be held responsible for any technical problems you may suffer as a result of your use of this website.

Third Party Websites
This website may also contain hypertext links to websites operated by third parties. The responsibility for the operation and content of those websites shall rest solely with the organisation identified as controlling the third party website and will be governed by separate terms and conditions. Links are provided for convenience and inclusion of any link does not imply endorsement in any way of the site to which it links. We accept no responsibility or liability for the contents of any linked website.

Privacy Statement
Green Qual (part of Property & Training Solutions Ltd) is registered with the UK Data Protection Registrar and endeavours to follow all the guidelines and rules set out in the Data Protection Act 1998.
We will not disclose your personal details to any third parties unless it is necessary to do so. On those occasions when we do need to disclose personal information, such as preparing Key Facts Illustrations for you, processing your business, or obtaining compliance and regulatory advice, we will do so on a confidential basis and in accordance with the Data Protection Act.

Privacy Policy
We have notified our processing of personal data under the Data Protection Act 1998.
We respect your personal privacy and will not use your personal information in any way that we would not accept ourselves. We have set out the following information about how we manage the personal information that we do collect.

Contact Details
If you have any comments or concerns regarding our privacy policy please contact us at

What we use personal data for
We collect personal data to enable us to identify you and to deliver personalised offers and promotions based upon your demographics and product purchase profile, and for the purposes of statistical analysis.
The information is used for system administration purposes and to form personalised profiles and demographics that we may use to improve the content of our communications to you. In order to collect customer use profiles, we may use "cookies" to store and track information about your use of Green Qual.

We will use this personalised information to keep you informed of areas you may have an interest. If you would prefer not to receive communications from us, please tell us by email to

What we won't do with your personal data
We will not sell, rent or disclose your personal details to any third parties, except:
- when required to do so by law
- in response to a valid legal request by a law enforcement officer or government agency
- when you have explicitly or implicitly given your consent

Access to personal data
Under the Data Protection Act 1998 we are entitled to charge an administration fee for answering your request of £10. All requests for copies of personal information should be made in writing accompanied by the administration charge to 73 High Street, Newton-Le-Willows, Mesreyside, WA12 9SL.

Online and telephone orders

We adhere to The Consumer Protection (Distance Selling) Regulations 2000 regarding the protection of consumers in respect of distance contracts. Through this regulation, customers in the EU have the statutory right to withdraw from the purchase of a service from our web site within seven working days of making a payment. This is known as the cooling off period. Where we  have provided services before the usual seven working day cooling off period expires, the customer loses the right to cancel under the terms of The Consumer Protection (Distance Selling) Regulations 2000. These regulations do not apply to business related purchases and where the service has been delivered (either in part or full).



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